Returns & Refunds

Last Updated: September 2026

Our standard policy covers pre-shipment inspection, quality claims after delivery, and the limited circumstances under which a return or refund is accepted. Because WPC is a custom-manufactured product (made to your profile, colour and quantity), most issues are handled as after-sales quality claims rather than simple returns.

1. Pre-shipment inspection

The most reliable way to avoid surprises on arrival is to inspect before the container leaves our warehouse. Every quotation includes:

• Pre-shipment photos — of finished goods, packing and loading.
• Option to send a third-party inspector (BV, SGS, TÜV or your nominated agent) at the buyer’s cost.
• Free pre-shipment sample cut from the same batch for your records.

Once the pre-shipment report is signed and the goods are loaded, the shipped quantity and quality are considered as accepted under the Pro-forma Invoice and the relevant Incoterm.

2. After-delivery quality claims

If you find an issue on arrival (visible damage, wrong profile, wrong colour, obvious defects), please follow these steps within the stated window:

• Within 7 days of discharge: report visible damage with photos and the packing list.
• Within 15 days: report colour mismatches against the approved sample.
• Within 30 days: report dimensional or performance issues.

To open a claim, email info@fangsi.group with your invoice number, photos / short video, and a description of the issue. Our after-sales team will respond within one working day with the next steps.

3. Limited warranty

FANGSI WPC warrants that under normal use:

• Indoor panels, sheets, ceiling and trim: 5-year limited warranty against warping, delamination and colour fading from UV indoor exposure.
• Outdoor decking, cladding, fencing and railing: 8-year limited warranty against rotting, splintering, structural failure and abnormal colour fading under defined UV exposure.

The warranty covers replacement of the affected product only — it does not cover installation labour, freight to replace, or any consequential loss.

4. What is not covered

• Damage from improper storage, handling, cutting or installation by the buyer.
• Normal colour variation between production batches (within agreed tolerance ΔE).
• Issues caused by exposure to chemicals, fire, prolonged standing water or mechanical impact.
• Custom colours or profiles that were produced to an approved sample and shipped as approved.
• Goods that have been installed, cut or modified after delivery.

5. Refunds & replacements

For valid claims we will, at our option, offer one of:

• Replacement of the affected quantity on the next container, freight at our cost.
• Credit note applied to your next order.
• Refund to the original payment method for the affected quantity.

Refunds are processed within 7–14 working days after agreement. Replacement freight may be by sea or air depending on urgency and quantity.

6. Return shipping & costs

Because WPC is heavy and bulky, return-to-factory shipping is usually impractical. As a result, returns are typically handled as on-site remedies (replacement, rework or credit) rather than physical returns. If a physical return is agreed:

• Buyer pays the return freight and re-import (if any).
• Seller pays the replacement freight (sea economy unless otherwise agreed).

7. Cancelling an order before production

An order may be cancelled before production starts with a full refund of the deposit. Once production has started, the deposit is non-refundable but the balance is not invoiced, and we will work with you on a reduced or deferred schedule where possible.